Shipping, Returns & Processing

At BasicsDPT, we believe in keeping things simple and that includes shipping.

Free UK Shipping: We offer free shipping across the UK on all orders, no minimum spend required.
Courier: All orders are shipped via Royal Mail Standard Delivery, which typically takes 2–3 working days after dispatch.

Once your order is placed, we begin processing right away.

Processing Time: Orders are usually processed and dispatched within 1–3 working days.
In some cases, processing may take up to 1 week, especially during peak periods or product restocks.
Once your order is shipped, you’ll receive a confirmation email with tracking information.

We appreciate your patience and are committed to getting your items to you as quickly as possible.

We want you to be completely satisfied with your purchase.

You may return your order within 14 days of delivery.
To be eligible for a return, shoes must be unworn and returned in their original condition and packaging.
Return shipping costs are the responsibility of the customer.

Once we receive and inspect the return, we’ll issue your refund to the original payment method.

To initiate a return, please contact our support team at basicsdpt@outlook.com