Shipping, Returns & Processing

At BasicsDPT, we keep it simple: fast processing, free UK shipping, and a fair returns policy to make your experience as smooth as possible.

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🚚 Shipping Information

 

Free Next Day Delivery

We offer free next day shipping across the UK on all orders — no minimum spend required. Orders must be placed before 2pm (Mon/Fri) to be delivered by next day. If your order is placed after 2pm it will be delivered the following business day.

Courier:
All orders are shipped via Royal Mail next day Delivery, which typically arrives within next day after dispatch.

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⏱ Order Processing Time

We start working on your order as soon as it’s placed.

• Processing Time: 6 hours

• During peak periods, restocks, or high-demand launches, processing may take up to 24 hours

• Once dispatched, you’ll receive a confirmation email with your tracking details

• Pre-orders are delivered to you within one week after your order has been placed

We appreciate your patience — we’re always working to get your order to you as quickly as possible.

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🔁 Returns Policy

We want you to love what you order. But if it’s not quite right, we’ve got you covered.

Return Window:
You have 14 days from the delivery date to return your item.

Eligibility:

• Items must be unworn, in original condition, and returned with all original packaging

• Returns are only accepted if the item meets our quality check

• Customers are responsible for return shipping costs

Refunds:
Once your return is inspected and approved, we’ll issue a refund to your original payment method.

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💬 Need Help?

To start a return or ask a question, contact us at:
📧 basicsdpt@outlook.com
📲 Or message us on Instagram: @basicsdpt